Skip to main content

    Support

    Offers

U
user_a69fe9
1st Topic

Visitor

 • 

3 Messages

Wednesday, June 15th, 2022 3:52 PM

Closed

Modem swap to Motorola MT7711 receives error

When trying to swap my modem for my new Motorola MT7711 the Comcast support team is telling me they get this error - "Invalid MAC Address.Device not recognized" 

What can I do?

Question

 • 

Updated 

3 years ago

156

2

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

EG

Expert

 • 

110.3K Messages

3 years ago

Concern moved here to the Customer Service help section for greater exposure to actual Comcast corporate employees (The Digital Care Team) for assistance.

0

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

3 years ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

4

0

user_a69fe9

Visitor

 • 

3 Messages

@XfinityAirelle​ I tried this and ended in the same failure and no solution

3 years ago

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

Im shwing this is the first time you have reached out here on forums. Our awesome digital care team is a corporate team and will be happy to get to the bottom of this. When and if you would like to porceed, send us a private message by following the directions above. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_a69fe9

Visitor

 • 

3 Messages

@user_a69fe9​ I called the normal comcast support line and they were able to provision it finally

3 years ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

Thank you for reaching out to the Community Forum for support to get your modem activated. We are glad the phone agent you spoke with was able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here