Modem stolen

user_pxp6xb Hey there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. I understand you have some concerns since your package was not at your home and our team is here to look into this for you. We know moving on it's own is stressful and we are here to make this as easy as possible. To get started can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message