I am sorry to hear about your internet issues @user_mcajm5 I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
If you have our Gateway you can test the speeds to the Gateway using the Xfinity app (https://www.xfinity.com/support/articles/test-speed-to-gateway-xfinity-app)
@user_r2y24z thank you taking time to reach out here over Xfinity Forums. Working from home myself, I completely understand the importance of having your home network running optimally. You've contacted the right place for assistance and I'd like to help with the speed concern. Were you able to see the above response from my great coworker, if so were you able to check the Xfinity Status Center to see if there are any reported issues: https://www.xfinity.com/support/status or used the great self help troubleshooting options on the Xfinity App: https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app ?
We also have this helpful internet troubleshooting document here on Xfinity Forums, have you had a chance to review this to see if it helps:
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDena
Official Employee
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3.2K Messages
25 days ago
I am sorry to hear about your internet issues @user_mcajm5 I understand how important your services are to you as they are to me as I also to work from home full time and any service issues will cause a headache not only to not be able to assist my customers but prevents my kids from getting school work done and being entertained while I am working!
We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. Have you checked there yet? If no interruption, I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
If you have our Gateway you can test the speeds to the Gateway using the Xfinity app (https://www.xfinity.com/support/articles/test-speed-to-gateway-xfinity-app)
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user_r2y24z
Visitor
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1 Message
4 days ago
Every morning I have to reset my modem to get contracted speed.
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