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user_encx4h
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Friday, June 20th, 2025 5:09 PM

Modem restart

I keep calling or going through the assistant because they say my modem is being restarted.  It's been going on for hours.  The automated assistance can't help because the restart is in progress.  I start over and she says she wants to restart my modem.  I need to speak to a human as I'm going in a circle here

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Updated 

7 days ago

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EG

Expert

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111.7K Messages

26 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityGabriel

Official Employee

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2.4K Messages

26 days ago

 

user_encx4h, Hi there! Thanks for reaching out. I can understand the inconvenience caused by the modem restarting. I am sorry to learn about this experience of going in circles. You've knocked on the right door in virtual land. Our team of experts is happy to help with providing solutions for service concerns over social media. Is today the first time you started to experience this issue? If you were to run an internet health test like in this link here via the Xfinity app, what results would it pull for you?

 

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user_hk1dev

Visitor

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1 Message

7 days ago

Xfinity customer service says it can't help because my modem is restarting when in fact the modem restarted hours ago and is working fine. I have called 20 times and am ready to quit Xfinity for good.

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XfinityJeniece

Official Employee

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3.3K Messages

Hey there, @user_hk1dev, thanks for reaching out through Xfinity Forums regarding your account. We definitely do not want to lose you as a customer, and we would be happy to help with troubleshooting. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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7 days ago

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