Hey there, @user_jlvybj, thanks for reaching out through Xfinity Forums. I understand how concerning it is when your modem won't power on, especially after confirming the connections are secure. I'd be happy to help troubleshoot this with you.
Can you let us know if any lights appear on the modem at all when it's plugged in, and have you had the opportunity to try a different power outlet to see if the modem powers on?
XfinityJeniece
Official Employee
•
4.2K Messages
14 hours ago
Hey there, @user_jlvybj, thanks for reaching out through Xfinity Forums. I understand how concerning it is when your modem won't power on, especially after confirming the connections are secure. I'd be happy to help troubleshoot this with you.
Can you let us know if any lights appear on the modem at all when it's plugged in, and have you had the opportunity to try a different power outlet to see if the modem powers on?
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