Hey there, @user_jlvybj, thanks for reaching out through Xfinity Forums. I understand how concerning it is when your modem won't power on, especially after confirming the connections are secure. I'd be happy to help troubleshoot this with you.
Can you let us know if any lights appear on the modem at all when it's plugged in, and have you had the opportunity to try a different power outlet to see if the modem powers on?
Okay gotcha! If your modem isn't receiving any power even from outlets that you know can supply it, then there may be something going on with the modem itself for sure. Above all we want to get you a new modem to use as soon as possible, and we'd be happy to ship one out to you, or you can pick one up from a local Xfinity office near you. Would you have a preference there?
We can make that happen no problem 👍 To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
XfinityJeniece
Official Employee
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4.2K Messages
2 hours ago
Hey there, @user_jlvybj, thanks for reaching out through Xfinity Forums. I understand how concerning it is when your modem won't power on, especially after confirming the connections are secure. I'd be happy to help troubleshoot this with you.
Can you let us know if any lights appear on the modem at all when it's plugged in, and have you had the opportunity to try a different power outlet to see if the modem powers on?
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