Modem power issue

Hey, so I went to bed last night with my power working fine, but when I woke up this morning I had no connection to anything so I looked at my modem and it had no power to it at all, the outlet that it was plugged into worked fine for everything else that was plugged into it, so I started moving the modem around to other outlets but it still would not turn on, I live in Florida so it is very possible it got hit by lightning but I don’t remember and lightning last night. Is there anything I can do to remedy this?

Responses

XfinityJorge

Official Employee

•

2.2K Messages

9 months ago

user_61jjt4 Thank you so much for using our Forums to contact our Xfinity Support Team. You came to the right place for help so let us look into all of this with your equipment. Can you please send us a DM with your name and address to get started? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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user_61jjt4

2 Messages

Alright it’s sent over

9 months ago

0

Customer Service

user_61jjt4

Modem power issue

XfinityJorge

user_61jjt4

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