Visitor
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1 Message
Modem delivery
I got a text yesterday saying my modem was delivered to my front door but it was not delivered. I was approved for Xfinity essentials and need a modem.
Visitor
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1 Message
I got a text yesterday saying my modem was delivered to my front door but it was not delivered. I was approved for Xfinity essentials and need a modem.
EG
Expert
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120.4K Messages
11 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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973 Messages
11 hours ago
Hi @user_g4brkl
We are here to help! Just send us a direct message with your full name and service address so that we may securely locate your account. From there we'll make sure internet equipment is sent out to you.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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