1 Message
Modem appointment
I changed my plan yesterday and I needed a new modem. They said they made an appointment for me to get it and didn’t tell me what it is. I woke up to my wifi being cut
1 Message
I changed my plan yesterday and I needed a new modem. They said they made an appointment for me to get it and didn’t tell me what it is. I woke up to my wifi being cut
XfinityPeterH
Official Employee
•
1.8K Messages
26 days ago
I understand how frustrating it must be to wake up without WiFi, especially after changing your plan and needing a new modem. Let's get this sorted out for you.
It sounds like there might have been a mix-up with the appointment details. Please send us a direct message with your full name and address.
Here is a great step by step process on how to send us a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
In the meantime, we'll also look into why your WiFi was cut off and work to restore your service as quickly as possible.
Thank you for your patience, and we're here to help!
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