Moblie

Xfinity has horrible customer relations pushing people into yearly plans and enforcing phone plans  that are not wanted (I call for reimbursement). Comcast moblie uses a 3rd party phone service and they worse then Xfinity. 
I have so much to say about how my case was handled and the length

 Of time it took to get minimal restitution . Representatives lied to me as I was promised a “free phone” for reimbursement because of faulty internet service  due to a severely outdated modem. The advance technical support team  contacted me  to let me know it needed to be updated because of faulty modem.

if there’s a new model out existing customers should be notified. I called for reimbursement for intermediate  internet not ti set up a new line. But was offered a new phone as reimbursement, but it was a lie. when I declined the offer the representative sent it anyway against my wishes.

I had to repeatedly call to have it canceled during that time I wss offered a “free” phone again. 
 
 This is a huge company and the way the sales team lies and pushes customers for sales is digsusting and they throw celebrations upon sales. 
I plan on writing a whole bunch of reviews on this manner including bbb and [Edited: "Language"] customers yelp and other reviews websites.  The sales team disregards customer needs and projects there agendas which is to get in your wallet andlock you into a multiyear agreement. 

Danielle c. Was the representative that spoke to me. 
she started out very helpful then when I asked  tospeak to her. She called me when I was busy then closed the case without warning or see if I was satisfied with the results.which I am not. 

There’s a current pending charge. 
My account has been charged and reimbursed  3 times. there’s a pending charge from Xfinity currently. 
she called me on Sunday while I was at church then called Tuesday. I told her I had  movers here I asked if I can call back she said no I said I will email you and you can set a time ti call me I told her I’d like to speak to her befyre she closed the case. She sends a email the same day closing the case. I emailed her Tuesday and haven’t heard from  her. I am not happy. I spent  countless hours and im still confused. I haven’t received any compensation. Which was the original  reason for the call. Weeks later and a dozen phone callls  later now the goals just retrieve the money back I been suckered out of by pushy dishonest sells representatives of Xfinity.
I am very unhappy with sells representatives, corporate  and customer care at infinity. Closing the case without making sure I’m happy. 
what a company!

@user_n4uzzo I apologize for the experience, we would be happy to look into this for you, Please send us a DM with your full name and address to Xfinity Support. 
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