6 Messages
Mobile
Trying to resolve an issue with MOBILE.
I joined chat to follow up on a resolution that was told & GUARANTEED to me 2 days prior by a supervisor.
They kept trying to disconnect me to avoid resolving an issue that was guaranteed by a supervisor which i have SAVED the transcript.
When i made it known I have the transcript saved, they would leave transferred me to random departments like 7 times in row , on the same issue they even END the LIVE, & I got back on, then I recorded them trying DISRUPT my INTERNET & they would apologize for internet disruption (to disconnect me ) & later I would hop back on with MOBLE DATA because I caught on to their deceptive tactics. I just want the resolution of what was guaranteed by a supervisor i spoke with in chat & i have to deal with incompetent behavior.
user_i4qopy
6 Messages
3 months ago
I would like to add , one of the agents kept being deceptive. Lying to me saying there is no account with your number AFTER they themselves gave me my phone information .. playing dumb after explaining i am here just for the resolution which was guaranteed by a supervisor.
once i told them I have it saved in a transcript & I also will save this transcript to show corporate they freaked out & ENDED the live chat. (not a transfer)
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XfinityDemitrius
Official Employee
•
1.8K Messages
3 months ago
Hey @user_i4qopy, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience and provide us with your feedback. While we are limited in what we do support for Xfinity Mobile, we will do our best to assist or get your information in the right hands.
Could you please send us a direct message with your full first/last name, complete service address (Including the city, state, and zip code), and the Xfinity Mobile issue at hand? Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. We hope to hear from you soon.
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user_rtvjnj
6 Messages
1 month ago
I want to pay my mobile bill I want to pay my mobile bill now
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user_rtvjnj
6 Messages
1 month ago
I need to pay my bill
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user_rtvjnj
6 Messages
1 month ago
Please I just want to pay my phone no.
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