Visitor
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1 Message
Mobile trade in issue
I signed up for Xfinity Mobile and agreed to trade in my existing mobile phone, however I have yet to receive a return shipping label and if I try to print one from the Xfinity site, that option is grayed out.
XfinityJeff
Official Employee
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640 Messages
4 days ago
Good morning @user_n9pqyv, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that you never received the return label for your trade in, I know how frustrating that can be, but you have reached the right team for assistance with this issue. I see you have already sent us a direct message, so we will work with you there.
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