Visitor
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1 Message
Mobile phone service
I have had the Worst time trying to cancel my service I even went to the xfinity site and they couldn’t help me. I only received an AI response that didn’t resolve the problem. I’m thinking about canceling all of my subscription with them because I can’t seem to talk to a live person
XfinityAirelle
Official Employee
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3.7K Messages
4 hours ago
Hi there! We can understand why you're considering canceling your other services after having such a difficult time getting help with your Xfinity Mobile account. You should be able to get assistance with a cancellation without having to go through multiple conversations that don't address your request.
We're happy to help you figure out the next steps and make sure you're directed to the right process.
Just to clarify, are you looking to cancel your Xfinity Mobile service completely, or are you planning to transfer your phone number to another carrier? We ask because the process is different depending on what you're looking to do, and we don't want you to lose your number if you intend to keep it.
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