Visitor
•
3 Messages
Mistakenly disconnected service
My wifi service was incorrectly disconnected without my request, can you please cancel the cancelation request and restore my prior service?
Visitor
•
3 Messages
My wifi service was incorrectly disconnected without my request, can you please cancel the cancelation request and restore my prior service?
XfinityJustinM
Official Employee
•
775 Messages
4 hours ago
Hi @user_sj12a,
Thank you for taking the time to create an official post. Rest assured we will make sure this is rectified for you as soon as possible! Please send our team a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0