Visitor
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2 Messages
Missing/Broken Xumo Box Still Listed After Cancellation
My internet service was canceled effective September 2. The Xumo Stream Box assigned to my account by serial number had failed and was no longer available. I disclosed this during my cancellation call, and the representative did not advise me of any equipment charge. The serial number is still showing on my account. Please confirm whether an unreturned-equipment fee is pending and, if so, please remove or waive it and give me a confirmation or ticket number.
user_urehb8
Visitor
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2 Messages
1 day ago
I called to make a ticket as well. when I called they wanted to charge for the modem I owned too. fingers crossed
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EG
Expert
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121.3K Messages
3 hours ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinM
Official Employee
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1.1K Messages
3 hours ago
Hi @user_urehb8,
Thank you for filling us in. We can take a further look into both equipment inquiries for you. Just send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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