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user_0ysuft
1st Topic

2 Messages

Monday, November 27th, 2023 4:39 AM

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Missing Xfinity Rewards offer: $830 Off 5G Phone

The Xfinity app is advertising an Xfinity Reward for $830 off an eligible 5G phone. The offer is open to Gold, Platinum, and Diamond Reward members who are new Xfinity mobile customers.

I am a Diamond Xfinity Rewards member and would be a new mobile customer, but when I go to my rewards, the offer is not there.

I've chatted with 3 reps to try to get the promo code, but none of them were able to help. One even told me the offer expired even though it is still being advertised and expires 12/5.

Is there a representative here that can help?

Question

 • 

Updated 

1 year ago

344

3

0

XfinityDilary

Official Employee

 • 

2.1K Messages

1 year ago

Hello, @user_0ysuft. Thanks for posting on our community forums for assistance. We'd be happy to help with the Xfinity Mobile Reward concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

2

0

user_0ysuft

2 Messages

Update:

I messaged support on the forum on 11/28 and they opened a ticket for me.

As of 12/16, I have yet to receive a response from Xfinity regarding the ticket. The promo expired 12/5 btw.

I won't be going with Xfinity Mobile and will be switching my Internet provider, because Xfinity's customer service has been abysmal (other than the forum support) while their competitors offer a better product at lower prices.

1 year ago

0

XfinityArmand

Official Employee

 • 

2.1K Messages

Hello @user_0ysuft.  Thank you so much for taking the time to follow up with us.  We are glad to hear from you and want to assist in any way that we can in addressing your service concerns.  Please feel free to shoot us a private message so that we may get into the details of this for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_q7exi7

1 Message

1 year ago

I have same issue . Spent 2 hours call with customer service and no help.

We are platinum member and wanted to buy iPhone 15 using the reward $830 off but it’s missing in our reward . 

(edited)

1

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XfinityRay

Official Employee

 • 

2.7K Messages

Hi there, @user_q7exi7! Thank you for letting us know that you already tried to reach out to the Xfinity Mobile team and this is still unresolved. We would be happy to look further into this. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_b6o1hk

1 Message

1 year ago

They’re useless.  They try hard to lose your business.  That’s how their system and call center works.  They are by far the worst I’ve ever dealt with!

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