1 Message
Missing purchased movies
Received a new account number and now purchase movies are not found. They are still available under the old account, how can I have them transferred to the new account?
1 Message
Received a new account number and now purchase movies are not found. They are still available under the old account, how can I have them transferred to the new account?
XfinityFrank
Official Employee
•
1.3K Messages
2 months ago
Hi there, @user_wm6p0d! Thanks for reaching out to us here on the Community Forum! What was the circumstance that you received a new account number? Usually if there is a transfer of service/move they should follow you. This information well help determine next steps. Thanks!
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