Visitor
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2 Messages
Missing Pedestal Cover
We moved into a new build on 3/22 that had a missing Pedestal cover in the back yard. We have been trying to get this fixed since the tech ran a wire to our House.
We have spoken with 20+ of customer service agents, opened dozens of tickets. This has been escalated 10+ times and Xfinity promises a tech will be out "Tomorrow" to fix it. There has been a tech scheduled to fix this everyday for almost 3 weeks now and no one shows up.
Only excuse we get is "tech availability".
How do they miss 3 weeks worth of appointments?
This is the bigger style pedestal that is roughly 2ft by 3ft with a 2ft hole in the ground.
Our 2 year old daughter plays in our backyard an has almost fell into it twice already.
How can we get someone to actually show up and get this fixed??
XfinityFrank
Official Employee
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1.3K Messages
2 days ago
Hi there, @user_0o8sbo! Thanks for reaching out to us here on the Community Forum. We would be happy to check and see what the status of this appointment is, so we can get that pedestal secured. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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