Missing Equipment

BattlesKyle Hi there! Thank you so much for using our Forums to contact us this morning. We are here to work with you to see where the equipment is and to take the next steps to get it replaced. We appreciate you letting us know right away so we can jump on this. In order to get started can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message