Visitor
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2 Messages
missing cover on box in yard
Hi. I have been trying to get a missing cover replaced at my resident for almost a year. I have had several ticket numbers, but no one has come out to do anything. I have even gone to our local Xfinity store. A new ticket was created, but again, no response. How can I get this taken care?
XfinityJeff
Official Employee
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115 Messages
22 days ago
Good afternoon @user_blm1, thanks for reaching out to us on Xfinity Forums, I hope you are having a great Tuesday! I am sorry to hear that you have been trying for almost a year to get a cover replaced, I know how frustrating it can be trying for an extended amount of time to get something fixed. Good news is you reached a team of experts that can make sure the issue gets resolved. We will stick with the issue until we get a resolution. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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