Visitor
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1 Message
Missing Coax Port
I moved into a new apartment where Xfinity says they have hooked up before. However, there is no available coax port and maintenance said I need to have one installed.
Visitor
•
1 Message
I moved into a new apartment where Xfinity says they have hooked up before. However, there is no available coax port and maintenance said I need to have one installed.
XfinityJustinM
Official Employee
•
978 Messages
42 minutes ago
Greetings @user_gqz4ef,
Welcome to our Xfinity forums support page, and the Xfinity family. You have come to the right place for help, we can get a technician scheduled to come out to your apartment to get you connected. We'll need to move to our secure direct message channel to gather some additional information needed to locate your account. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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