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Vando22
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86 Messages

Thursday, June 18th, 2026 1:28 AM

Missing Channels from NOWTV

At least 40 channels are missing, basically everything listed below MGM+ in the channel lineup is missing.  Problem is the same on all three XUMO boxes and my smart tv but not on the Xfinity website. I see that the channel lineup has not changed and that I should still be receiving these channels. 

Checked the next morning and the issue still persists.  Further examination shows that th missing channels can be found if manually searched for but when clicked upon nothing happens.

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XfinityPeterH

Official Employee

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2.8K Messages

2 hours ago

 

Vando22Not being able to view all your channels would for sure be frustrating and something I would be reaching out for too. Just to make sure we are on the same page you are speaking about all the sister networks of MGM+ and all your equipment (XUMO) boxes are impacted. Have you tried to do a restart on your devices to see if the issue is resolved? 

 

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Vando22

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I cannot say if it is all the networks related to MGM+, just the ones that are listed below it in the TV guide.  I scroll down and the channel listings just end at MGM+.  It is affecting all the boxes and my Smart TV, but not if I access it via the website.  Also, like I said, if I do a manual search for those channels it finds them but I select them and nothing happens.

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2 hours ago

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XfinityPeterH

Official Employee

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2.8K Messages

 

Vando22 

Thanks for the additional detail, that helps narrow this down quite a bit.

Since you’re seeing the same behavior across all Xumo boxes and your Smart TV, but everything works normally on the Xfinity website, that tells us this likely isn’t an individual device issue. It points more toward how the channel guide and stream links are loading on those devices.

A couple things I’d like you to try next:

  • Sign out of the Xfinity Stream app on one affected device, then sign back in
  • Power cycle your internet modem and router (not just the Xumo boxes)
  • After everything is back online, restart one Xumo box and check the guide again

The reason for this is that the channel listings and playback depend on synced data from our side, and refreshing both the app session and connection can help clear out cases where the guide stops populating correctly or channels don’t launch.

If the issue continues after that, based on what you’re describing (channels visible via search but not playable), we’ll want to take a closer look on our end and possibly open a ticket, since that can indicate a backend feed or entitlement issue rather than something within your home setup. Comcast monitoring tools actively track channel availability and stream health, and issues like this can be escalated if needed.

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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Vando22

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Okay, there isn't an option to sign out of the Xfinity Stream App on the XUMO boxes for NOWTV.  There is a 'Refresh Apps' option - which I have done, a 'Restart Device' option - which I have done, and a 'Factory Reset' option - which I have NOT done. Is the factory reset what you are suggesting?   

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1 hour ago

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XfinityPeterH

Official Employee

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2.8K Messages

 

Vando22 Thanks for checking on that and for walking through those steps already, that’s super helpful.

At this point, I would hold off on doing a factory reset. Since the issue is happening across all your devices and the channels are visible but won’t play, that tells us it’s likely not something within the device itself. What you’re describing lines up more with how the channels are being delivered or recognized on the app side rather than a hardware issue. A factory reset would typically only help if we were seeing a problem isolated to one device.

Let's take a look at your account a little closer. Please send us your full name and complete address via our DM. 

How to Send Us a Direct Message:

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  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
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  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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