Visitor
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4 Messages
Missing April 1 - April 30 Statement
When I log into the Xfinity Mobile website, I can see my total amount due for April and when the autopay will happen, but I can't go to the list of statements and download the actual statement from April, the last one available is March 1 - March 31. I went to the AI chatbot with this and it couldn't do anything and I've been checking it nearly every day in May so far. When I select "view current statement" it just brings me to the list of all the statements, which the current one is missing. How or when do I get the April 1st to April 30th statement on the list of statements?
XfinityJustinM
Official Employee
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742 Messages
12 days ago
Hi @WonderAK41, I am logging into my Xfinity mobile account right now to cross-check any this issue. Are you using a web browser on a computer or mobile device to access the statements? I know the layouts can sometimes be different depending on platform.
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erm54
Contributor
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88 Messages
4 hours ago
Not sure this should be a reply here or a new post referencing this post...
I've had this exact same issue for the statement for billing period March 27-April 26 2026. No statement has, as of yet, appeared on my account.
If you check the website with a browser on the PC or in the app, the same thing. It shows the amount and the fact that they already charged me, but when you click on view statements, the LAST statement available to download is for the previous billing cycle. And there is nothing on account showing any breakdown of the charges for that billing cycle.
And the reason this was important is that the amount charged was MORE than what I expected by $10-11!
I called and the phone rep could not see any statements either but could see the details. He started reading them off to me and there were charges that should not have been there. He did correct that and process a credit and hopefully the billed amounts going forward will be correct.
But, the fact remains that Xfinity had a problem and could not produce something required by law, which is showing a customer a detailed breakdown of charges.
What I am wondering is:
Why did this happen?
What have they done to fix it?
Will we ever be able to see the detailed info for that billing cycle?
Thanks
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