Visitor

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4 Messages

Friday, May 8th, 2026 12:54 PM

Missing April 1 - April 30 Statement

When I log into the Xfinity Mobile website, I can see my total amount due for April and when the autopay will happen, but I can't go to the list of statements and download the actual statement from April, the last one available is March 1 - March 31.  I went to the AI chatbot with this and it couldn't do anything and I've been checking it nearly every day in May so far.  When I select "view current statement" it just brings me to the list of all the statements, which the current one is missing.  How or when do I get the April 1st to April 30th statement on the list of statements?

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Official Employee

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710 Messages

5 hours ago

Hi @WonderAK41, I am logging into my Xfinity mobile account right now to cross-check any this issue. Are you using a web browser on a computer or mobile device to access the statements? I know the layouts can sometimes be different depending on platform. 

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