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WonderAK41
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4 Messages

Friday, May 8th, 2026 12:54 PM

Missing April 1 - April 30 Statement

When I log into the Xfinity Mobile website, I can see my total amount due for April and when the autopay will happen, but I can't go to the list of statements and download the actual statement from April, the last one available is March 1 - March 31.  I went to the AI chatbot with this and it couldn't do anything and I've been checking it nearly every day in May so far.  When I select "view current statement" it just brings me to the list of all the statements, which the current one is missing.  How or when do I get the April 1st to April 30th statement on the list of statements?

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3 hours ago

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XfinityJustinM

Official Employee

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710 Messages

5 hours ago

Hi @WonderAK41, I am logging into my Xfinity mobile account right now to cross-check any this issue. Are you using a web browser on a computer or mobile device to access the statements? I know the layouts can sometimes be different depending on platform. 

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WonderAK41

Visitor

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4 Messages

It's a web browser on a computer.  I tried both Firefox and Edge.

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4 hours ago

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WonderAK41

Visitor

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4 Messages

I just tried on the mobile app too, but it still list March 1 - March 31 as the last available statement.

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4 hours ago

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XfinityKassie

Official Employee

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2.5K Messages

 

WonderAK41 Thank you for the update. Have you tried delete your cache and cookies? If not, can you please try that and then access your account again? Additionally, have you made any account changes recently that would be impacting your billing? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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WonderAK41

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4 Messages

I tried clearing cache and cookies on both browsers and it had no effect.   I have not made any changes to my account other than activating global pass for one line back in March for roughly a week.

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3 hours ago

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XfinityKassie

Official Employee

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2.5K Messages

 

WonderAK41 Gotcha! I'd be happy to take a look, and see what's going on. Can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 hours ago

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