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Visitor

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3 Messages

Wed, Jun 15, 2022 8:43 AM

Missing $100 promotional card

When I signed up for internet I was promised a $100 promotional card. After waiting for the required service period (I believe it was 6 months) I got some emails stating that my 100$ card had been shipped out and with links to an incentive tracking site: https://xfinityincentivetracker.com/ . The tracking site shows that my card was sent out. However, the card never showed up. I have tried calling numerous times to the incentive help number(1-800-636-2680), but engaging with the automated phone system gets me nowhere. If I try to talk to a live agent, I get put on hold with no one ever coming and picking up the line.  It has been months now and I still have not seen the card show up.


I am trying to get the card reissued and sent out to a new mailing address. Any help is appreciated

Accepted Solution

Official Employee

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237 Messages

10 d ago

Hello @user_9b581d, thank you for taking the time to reach out to us on the forums I hope you are doing well! I am sorry to hear you have not received your gift card and are having such a hard time figuring out why this is and getting it corrected. This is not the experience we want you to have as a valued member of the Xfinity family.

 

Can you send us a direct message with your first and last name and address so we can look into this for you?

Visitor

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3 Messages

@XfinitySean​ Will do... er... how do I send a "Direct Message" on this forum.

Thanks for the reply!

Official Employee

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237 Messages

@user_9b581d, you are most welcome! You can send us a direct message by following the steps listed below.

 

To send a direct message: 

 

  1. Sign into the community. 
  2. Click the message count or envelope icon to go to our private message inbox 
  3. Click the New Message icon. 
  4. Enter Xfinity Support in the Send to field. 
  5. Type the reply in the Message box. 
  6. Click Enter to send your message. 
  7. You can see your back-and-forth messages with any user by clicking the messages. 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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