Missed Service Appointments

I have had internet issues in my home for about two weeks. I was able to track it down to a broken line.

• I called in last Friday to try and make an appointment for a split and almost down line outside of my house next to the pole. I was told that a technician would be out Monday between 8:00am-12:00pm. Monday comes around and I hear nothing, by Monday afternoon I contact a rep using the Xfinity app and I am told my appointment is 2:00-5:00. (oh well no big deal) At 4:50 I get an automated call saying techs are running late. At 7:00PM I get ahold of an online agent again and I am told that service said it should be another hour, and then at 8:00PM I am told that they spoke with the tech and that they are on their way and will be there withing 60 minutes. (Ok who is going to show up in winter to replace an outside line when its freezing and dark)

• Tuesday morning, I call and talk to an agent, and they tell me that something must have happened with the codes in the scheduling and that is why nobody got dispatched, and that they spoke with the service team and that the tech would be contacting me when they were on their way between 2:00-5:00. About 6:00Pm I get back in contact with an agent, and I am told again that they spoke with the service team and a tech will be reaching out to me shortly when they are on their way.

• Wednesday Morning (today) I call and get ahold of an agent to be told the same thing as Tuesday. That they got ahold of service and a tech will be out between 2:00-5:00, and that a tech will call me and let me know when they are on their way. At 6:00 I call back and am told that my appointment is scheduled for Thursday (tomorrow) and the agent acted very confused when I tried to explain that my appointment was originally supposed to be scheduled for Monday and has already gotten moved multiple times. Once everything was explained on my end, I am told almost word for word what I have been told the last two days about them contacting service and that someone will contact me when a tech is on their way tomorrow afternoon. 

What is this customer service? I understand delays and scheduling issues but going on day four of playing a one-sided phone game and wondering if someone is going to show up is unacceptable. I have been a Xfinity customer for almost 10 years and have never had issues this bad with customer service. I should not have to make sure I am home and available almost all week for someone to maybe show up when I had a scheduled appointment. On top of it putting off work and school being able to get done in my household. There is only so much we can do on a personal hotspot.

What are my options here? At this point I could have had another company come in and install a new line to my house before someone from Xfinity comes and fixes the line that is already there.