Visitor
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2 Messages
Misapplied Payment
My web account had two service addresses listed. One was my old address (aunt lives here) and the other was my current address. She is listed as the manager on the account.
Today my internet service was interrupted as I hadn’t paid. I logged in & paid the balance I saw, but realized afterwards it was the wrong service address.
My address is no longer on the app even though I didn’t remove it and used to manage service through it. Customer service is refusing to transfer the funds to the correct account.
My account used to pop up as soon as I logged in. Last time I logged in was last month. Can someone help get this transferred to correct account or at least get the payment stopped since it was made in error?
Official Solution
XfinityAirelle
Official Employee
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3.1K Messages
9 hours ago
@ajrotc
Thank you for taking the time to work with us on this.
After reviewing everything together, we confirmed that the payment could not be transferred since the balance on the other account was also due at the time it was applied. Per your request, we have successfully canceled the account and everything is now fully resolved.
If you ever need assistance down the road, please don’t hesitate to create a new post and we’ll be happy to help. Wishing you all the best. Take care.
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EG
Expert
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116.4K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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3.1K Messages
3 days ago
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