5 Messages
Military
I initiated the military rewards 180.00 gift card process in May of 2024.
It should've processed by now since it's been over 120 days but it hasn't.
I spoke to the general chat on August 10th who after 30 mins of explaining what was going on, I was provided a phone # for “that dept” as chat couldn’t help me.
I attempted to call said #, and it is not in service.
I spoke with the general 800# who had to speak with that dept as a go between bc they also tried telling me to call them directly with the # that isn’t valid.
After another 30 mis of my life wasted, I was told an email was sent earlier in August, that I didn’t receive. I confirmed the email address, and advised that I do get other Xfinity emails with no issues, but not this one that was supposedly sent. I also confirmed nothing was in SPAM.
I was advised “no worries” it was resent by that dept and I will have it within 24-48 hrs
Just as I figured would happen, it’s been another 14 days an no email that was promised to me.
So I attempted to chat again 4 days ago and again today, with several more hours of my life wasted.
Even though I explained the back story I was given canned generic info about how to check the status online (that was NEVER updated even though it was more than the 120 day wait time advise don there).
Then I was provided a link to a page which gave me an Xfinity error “sorry we couldn’t find the page you were looking for”.
THAT THEN ALSO CAUSED ME TO BE DISCONNECTED FROM CHAT.
I connected to several more chats and each time while i waited "2-3 minutes to escalate the issue" they disappeared and someone new came back even though the chat was still active. You can see all of this in my chat history.
the last chat person scheduled a call and yet again it started all over and the woman was going to transfer me to the rewards team. After SEVENTEEN MINUTES i ended up with the mobile team, AND I DON'T EVEN HAVE MOBILE SERVICE!
I need this escalated & someone to get back to me with an exact resolution ASAP without me losing more time from my job and/or family for Xfinity’s incompetence. I am at the point where when I get this resolved I am cancelling my service.
XfinityJeniece
Official Employee
•
2.4K Messages
3 months ago
Hey there, user_iuouvx, thanks for reaching out through Xfinity Forums regarding your gift card concerns. We truly appreciate your services and want to ensure you receive that offer! I would be happy to take a look at your account details to get to the bottom of this.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_iuouvx
5 Messages
2 months ago
This is completed BUT IT TOOK WAY TOO LONG. The back and forth and lack of customer service is unacceptable. Between phone calls, chats and this forum I wasted about 12 hours of my life across about 5 weeks of time. I had several "escalations" were people were supposed to follow up with me to ensure something was complete but they would close it out without it truly being done. I never heard from the people again and would need to start over from scratch.
COMCAST HAS THE ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH IN MY 46 YEARS ON THIS EARTH. Its completely unacceptable but because they are a such a monopoly they can get away with it in so many areas. Glad to see that is slowly collapsing though. Because of the lack of engagement in correcting this, I will be going with a comparable local supplier for my internet. Its competitive pricing but with a local office I can call and speak to someone.
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user_gin4ij
1 Message
20 days ago
It would be Nice if it worked
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