Military Rewards Prepaid Card

I still haven’t received my prepaid card the status says July 17th but still nothing. I’ve called ( which is the worst service experience ever), chatted and still haven’t received anything. I was told the issue was escalated and I would receive a response from Xfinity but it’s been over a week and I still haven’t received any update or response yet.

I’ve been a customer for 25 years and never had issues but these last couple of years Xfinity has really been a huge nightmare to deal with. It is impossible to get a response to your question or help with any issues after spending an hour plus on the phone, so disappointing.

Responses

XfinityThomasA

Official Employee

•

2.3K Messages

9 months ago

user_33jpd9 - Thank you for your service. Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

2

0

U

user_33jpd9

5 Messages

I’m signed in and clicked direct message but the New message" (pencil and paper) icon is grayed out and I can’t send a direct message.

9 months ago

0

XfinityJeniece

Official Employee

•

3K Messages

We would be happy to assist you with your billing concerns. We would need you to send over a Direct Message.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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9 months ago

0

Customer Service

user_33jpd9

Military Rewards Prepaid Card

XfinityThomasA

user_33jpd9

XfinityJeniece

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