Visitor
•
1 Message
Midsplit upgrade for Jersey City - Hudson County
I received a text message indicating work that I'm presuming to be the mid split upgrade would be happening at my address on 1/5/2026 only for the service to be delayed 3 days and then canceled and never rescheduled. I received the text from xfinity "Hi, its Xfinity Assistant. As a reminder, we'll be doing work to enhance the network in your area starting tomorrow 1/06. Work will begin early in the morning and our teams will work as efficiently as possible to finish within the day. You can expect outages at XX XXXXXXXX (Jersey City, NJ 07305) during this time. We appreciate your patience and will text you when work is complete."
Is there any indication at all when we will get this upgrade in my zip code? is the work happening? I really need the increased upload - its pretty shameful that upload in 2026 is still limited to 35-40mb/s.
EG
Expert
•
115.5K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAirelle
Official Employee
•
3K Messages
5 hours ago
We understand why this is frustrating, especially when you were notified that network upgrade work was scheduled and then didn’t see it completed or rescheduled. We also hear you on the upload speeds. Increased upload capacity is exactly what the mid-split upgrade is designed to address.
When work like this is delayed or canceled, it’s usually due to construction, permitting, or safety-related issues that can come up last minute. That doesn’t mean the upgrade is off the table, but it does mean the timing can shift and may not be immediately rescheduled in the system.
We appreciate your patience, and we agree that improved upload speeds are important, especially going into 2026.
0
0