3 Messages
Mid Split Availability
I'm trying to find out when my address will get a mid split upgrade. I've seen the other answers and it's typically "send us a DM" but I don't have a bubble icon at the top of my screen for a DM (maybe because I haven't posted anything?). For background, my local area has upgraded mid splits all around me, but not my specific address yet apparently, so just looking for a rough idea, if possible. Thank you.
TellMyWifiLoveHer
3 Messages
22 days ago
Disregard. As soon as I posted this I was allowed to send "DMs", so I guess that was the key. (EDIT: Don't do this until requested, as mentioned in the response below)
(edited)
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EG
Expert
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106.6K Messages
22 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
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106.6K Messages
22 days ago
@TellMyWifiLoveHer
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityJeniece
Official Employee
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2.3K Messages
22 days ago
Hey there, TellMyWifiLoveHer, thanks for reaching out through Xfinity Forums regarding your speeds! We would be happy to take a look at your location to confirm the mid-split. I see you sent over a Direct Message, and we will continue to assist you there.
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