Hello @user_7m6df1, and thank you for reaching out here on our Xfinity Community forums.
We can understand the concern when MeTV disappears right in the middle of a show. Channel availability and channel numbers can vary by location, so we’d like to gather a little more information before determining what may have happened.
Are you still seeing channel 1048 listed in your on-screen guide, and if so, what happens when you select it? Does it still show up as MeTV or something else?
Are you receiving an error message, a different channel, or is the channel no longer listed at all?
Have you searched your guide since this happened for MeTV to see if the channel was moved within our lineup?
As a quick check, you can also use Xfinity's Channel Lineup tool and enter your address, or sign in to view the customized lineup associated with your service. The Xfinity app can also be used to view your channel lineup.
You can also try restarting your device (TV Box, Streaming App, etc.) to see if this brings the channel back up for you.
Any additional details you can provide, without giving away personal information, about what you were watching and what changed on the screen when you were watching will help us to point you in the right direction.
XfinityCliff
Official Employee
•
766 Messages
3 hours ago
Hello @user_7m6df1, and thank you for reaching out here on our Xfinity Community forums.
We can understand the concern when MeTV disappears right in the middle of a show. Channel availability and channel numbers can vary by location, so we’d like to gather a little more information before determining what may have happened.
Are you still seeing channel 1048 listed in your on-screen guide, and if so, what happens when you select it? Does it still show up as MeTV or something else?
Are you receiving an error message, a different channel, or is the channel no longer listed at all?
Have you searched your guide since this happened for MeTV to see if the channel was moved within our lineup?
As a quick check, you can also use Xfinity's Channel Lineup tool and enter your address, or sign in to view the customized lineup associated with your service. The Xfinity app can also be used to view your channel lineup.
You can also try restarting your device (TV Box, Streaming App, etc.) to see if this brings the channel back up for you.
Any additional details you can provide, without giving away personal information, about what you were watching and what changed on the screen when you were watching will help us to point you in the right direction.
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