MNtundraRET's profile

Gold Problem Solver

 • 

5.9K Messages

Thursday, June 2nd, 2022 9:23 PM

Closed

Method for printing Hard Copy of Chat Posts

To print a copy of a chat you want Hard Copy to save follow the directions below.   All chats are found under the chat icon and will be saved.

1: Open Chat icon.

2: Find person (left side) and select.

3: Mouse to inside of box for first message. Hold mouse button to highlight all messages to last one.

4: Now right click mouse while on last highlighted message and choose "Print".

5: When all pages appear just choose the page numbers you wish to print. You may have more than one chat to the specific person. No need to print all.

You should be able to find all chat messages you made in the past.

Retired Expert

Gold Problem Solver

Contributor

 • 

227 Messages

3 years ago

I copy every chat session into an email and send it to myself.  I used to do screen shots when I had to argue about what was said in chat session some years ago.

Visitor

 • 

1 Message

3 years ago

Where do I find the chat icon to start?

Gold Problem Solver

 • 

5.9K Messages

3 years ago

In the upper right of the screen here, you should a square icon (Chat icon), bell icon (shows latest replies to your post(s), and your personal icon

Just click the icon to open it.

Since this is your first post you will not see it yet. You need to post on the forum a few times to get the icon. A Comcast employee can get it to show if they want you to send them personal information. It is a forum violation to use the chat icon here without getting permission first.

Visitor

 • 

1 Message

3 years ago

Need to email Comcast

Official Employee

 • 

1.8K Messages

@user_63c5fb, We don't have an email address for Comcast, but we would be happy to help you right here. Let us know what we can do for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

3 years ago

I was not given this information in a recent chat. Convenient way to have their chats unrecorded

New Problem Solver

 • 

617 Messages

Hey there! I appreciate you taking the time to reach out and let us know you were not informed of these details when cancelling your service. 

 

Have you been able to make contact with our Mobile Experts to see if there are any discount for having a business account?  

I no longer work for Comcast.

forum icon

New to the Community?

Start Here