1 Message
Messy installation
Technician ran a new line to townhome but left the box on rear of home open with bunch of wires hanging out. Really sloppy. Trying for two weeks to get someone out to clean up the mess.
1 Message
Technician ran a new line to townhome but left the box on rear of home open with bunch of wires hanging out. Really sloppy. Trying for two weeks to get someone out to clean up the mess.
EG
Expert
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109.8K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaf
Official Employee
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853 Messages
4 days ago
Good afternoon @user_54i6wj. Thanks for taking the time to report this. If you could send our team a direct message with your full name and full address, we can open a ticket to have a tech come out to close up the box.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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