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user_54i6wj
1st Topic

2 Messages

Monday, April 14th, 2025 8:21 PM

Messy installation

Technician ran a new line to townhome but left the box on rear of home open with bunch of wires hanging out. Really sloppy. Trying for two weeks to get someone out to clean up the mess.

Question

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Updated 

26 days ago

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EG

Expert

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110.4K Messages

1 month ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRaf

Official Employee

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903 Messages

1 month ago

Good afternoon @user_54i6wj. Thanks for taking the time to report this. If you could send our team a direct message with your full name and full address, we can open a ticket to have a tech come out to close up the box.
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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user_54i6wj

2 Messages

Ticket had no effect. Lousy customer service.

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26 days ago

0

XfinityJustinM

Official Employee

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64 Messages

Hello @user_54i6wj, I understand the effort that goes into keeping a home looking neat, and I want to make sure we aren't adding any unappealing layers onto that. I would like to conduct some additional research on the ticket to see if there is anything I can do to help. To do so I would need to speak with you in direct message, I will provide another set of instructions on how to send a direct message below.

Click "Sign In" if necessary 

  

• Click the "Direct Message" icon in the upper right - it looks like a chat bubble

• Click the "New message" (pencil and paper) icon just to the right of Conversations 

• Type "Xfinity Support" in the "To:" line - do not use the Employee's name! 

• Type your message in the text area near the bottom of the window 

• Press Enter to send it 

To expedite your request, please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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26 days ago

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