Visitor
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1 Message
Messaging
“I have an iPhone 18. I cannot send text messages to Android phones. My messages show ‘Not Delivered.’ I can receive messages, but I cannot send them. Please check my cellular line, SMS/MMS settings, and network provisioning.”
Ask them to refresh or reprovision your line.
XfinityDemitrius
Official Employee
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3.1K Messages
4 hours ago
Hey @user_c877lj, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist troubleshooting some settings on your iPhone. We only provide basic troubleshooting support such as checking settings and more. Our dedicated Xfinity Mobile team may be able to provide more advance support.
For the first step, could you please ensure you have RCS messaging turned on using the following steps?
Settings App -> Apps -> Messages -> RCS Messaging -> Turn RCS Off then On.
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