1 Message
messages about returning equipment
I keep receiving messages about returning my equipment but when I follow the steps to do so it tells me I have no devices to return. I don't want to get a fee for not doing so, but the xfinity app won't let me. What should I do?
XfinityJorge
Official Employee
•
2.7K Messages
2 years ago
Hey there @toward thanks for using our Forums to contact our Xfinity Support Team. We are sorry to hear that you are continuing to get messages about returning the equipment and we are happy to help. Please send us a DM with your full name and service address to get started. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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