Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
@user_jypyy8 Please make sure to post your questions publicly in the future to make sure we are using these boards as they are intended to. We received your direct message about the drop bury and we can help look into the order for you.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am attempting to send a direct message to solve a tedious redundant unresolved billing issue. I will be as calm as I can to finally get this issue resolved as I am being threatened to have my service cut off. Please send me the reply that will give me access to the message icon. Thank you
user_025abj Hi there. Thanks for taking the time to reach out. Per our forum guidelines,
we ask that you only ever post your questions or concerns in our public forum and remain patient for a response. If an employee responds, we ask that you please wait to be invited to direct message them. This will ensure that you get the quickest/best response possible.
Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those document as well as any other posted documents throughout the community.
Our team will be happy to help you with your billing ocncerns this time, but please review the Guidleines for future reference. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
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1 year ago
@user_jypyy8
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user_jypyy8
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I posted my question but still don't see the message icon
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user_025abj
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1 year ago
I am attempting to send a direct message to solve a tedious redundant unresolved billing issue. I will be as calm as I can to finally get this issue resolved as I am being threatened to have my service cut off. Please send me the reply that will give me access to the message icon. Thank you
1
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