Membership

Hello @user_awvool, and thank you for reaching out here on our Xfinity Community forums.

After being with us for more than 20 years (thank you 😀,) we can understand why you’d want your Platinum membership status corrected, and why it would feel frustrating to still not have a resolution.  

We’d be happy to take a fresh look at this with you, including the previous tickets you mentioned, and see what we can do to help get your membership status back on track. Please send us a Direct Message with your full name and complete service address, and we’ll take it from there.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.