Visitor
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1 Message
Membership status
Hello
I have been a platinum member having service with Xfinity for over 9 years. I recently signed up for the mobile service. I wanted to add another line and was told I'm now a silver member. Member since 2026. How can I fix this to get my member benefits back to Platinum? I have called and spoke with a manager and they said this would be fixed within 72 hours. It's been a week.
Thank you
Accepted Solution
XfinityJeniece
Official Employee
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4K Messages
7 hours ago
Hey there, @user_4ba3b8, thanks for reaching out through Xfinity Forums regarding your membership status. I would be happy to take a look at your account status. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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