Membership status

user_39o7m5 Hi there! I am happy to hear that you took us with you on your move and it would be my pleasure to work together on this. We do not want you to miss out on your reward tier and we got your back. First I would like for you to send us a DM with your name and address. After that I will review the account and see how the move was done which could've impacted your status. 
To send a "direct message" / "private message" message to Xfinity Support:
 • Click "Sign In" if necessary
 • Click the "Direct Message" icon
 • Click the "New message" (pencil and paper) icon
 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 • An "Xfinity Support" graphic replaces the "To:" line
 • Type your message in the text area near the bottom of the window
 • Press Enter to send it