Visitor
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1 Message
Member Rewards: Xfinity thinks that I have been a member for years less than I actually have.
Xfinity thinks that I have been a member since only 2018 (8 years) when I have been with Xfinity since at least 2013 (13 years). Due to this the member perks that I get are only for platinum tier and not the diamond tier. The only reason that I can think that this would happen was when I moved in May 2018, but I know that I kept my old account and just moved from one place to the other. Last I checked that would not constitute the membership tiers to think that it was a new account, unless the representative that assisted me messed up. Can an Xfinity associate please check this for me?
XfinityRichard
Official Employee
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3.6K Messages
3 months ago
Hi there, @Cicchino.Brooklyn Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that we have your tenure wrong with us which is preventing you from getting the rewards that are due to you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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user_2fkpi9
5 Messages
2 hours ago
Same thing happened to me- I was just told I have only been a member since 2022, which I know is wrong.
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