Visitor
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2 Messages
Member Benefits
The past few weeks I have had issues with the Thursday member benefits. Either the benefits will not come up, they come up and I accept them then they never come up again if I redeem them or the code I’m given will not work. For example, today I accepted the bookshelf credit of $10 dollars and went to the site. It said there was an error with the code. I tried to go back in but as stated previously that benefit did not come back so I couldn’t try again. I tried many times by signing out and back in etc but nothing worked. It happed last week also. It’s getting very frustrating and is not seeming like a benefit. Just an exercise of frustration.
Community Best Answer
XfinitySara
Official Employee
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2.9K Messages
8 days ago
Hey there, @user_6p0023! It looks like our escalation ticket resulted in the Rewards team sending you a new code. How did that work out for you?
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XfinitySara
Official Employee
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2.9K Messages
24 days ago
Hi, @user_6p0023! Thank you for reaching out, and I sincerely apologize for the frustration this has caused. You’re completely right, our member benefits are meant to be a perk, not a headache, and I completely understand how disappointing it is to miss out on rewards you’ve claimed, like today’s $10 Bookshop credit.
Once a reward code is claimed or revealed, the system automatically removes it from the main offer screen to prevent duplicate claims, which is why it disappeared when you tried to go back. However, if there was a glitch with the code itself, you shouldn't be left empty-handed. Let’s get this sorted out for you right away!
1. Check Your Rewards History
- You can often view previously claimed codes by going to the Xfinity app or online portal under Xfinity Rewards > Activity / Claimed Rewards.
2. Direct Assistance
- If the code still shows as invalid or isn't appearing in your activity log, please send us a direct message with your full name and service address. I will pull up your account directly, verify the claimed offer, and see what we can do to escalate this on your behalf!
How to send us a direct message:
We appreciate your patience while we fix this for you!
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user_n8smea
Contributor
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35 Messages
24 days ago
Another forum thread with about a dozen users reporting the same issues:
https://forums.xfinity.com/conversations/customer-service/bookshelf-code-invalid-through-rewards/6a7ded26624e538bcc691b3f
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user_n8smea
Contributor
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35 Messages
24 days ago
They fixed the Rewards page, and the Amazon Bookshelf URL. This worked for me and seems like everyone else: https://www.amazon.com/ab/shelf/4ec2546c-125f-4269-888a-662bf8143126/applyCode
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Chickpea
New Poster
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6 Messages
8 days ago
I have this same issue. It began on August 20th at the start of "Member Celebration Week". I escalated my issue to Xfinity Customer Service several days ago but as of today there has been no resolution. I STRONGLY suggest that for the foreseeable future if you can claim a reward, especially the type using a claim code , TAKE A SCREEN SHOT immediately so you have some chance of using it until the website is fixed.
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