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dmckaig
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Friday, May 22nd, 2026 6:52 PM

Member Benefits

What happened to what used to be called "Rewards"?

It appears it has been changed to "Member Benefits" and the change is extremely disappointing 

Previously, when the download of a movie was offered that was "yours to keep", it was available for download all week.  Now, the movie downloads "run out" in less than 24 hours and all that is left are "opportunities" to enter contests or offers of 25% off the purchase of something.  How do you now "run out?

Why was it necessary to change this?

I am a Diamond level member of 43 years and the only benefits available to me are coloring sheets to download and the opportunity to pay $1 to watch an old movie

Boy, I really feel appreciated 

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4 hours ago

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XfinityJorge

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2 months ago

 

dmckaig Hi there! Thank you so much for using our Forums and for allowing our Xfinity Support Team the chance to connect with you. I appreciate you sharing your feedback about the recent changes to our Xfinity Member Benefits from the way they used to be. Your feedback is always welcomed and we are here to clear up any concerns. When you are logging in do you see the offers and drop change to what is available to you as a Diamond member?

 

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dmckaig

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Yes I do see the offers but the ones I want say "member favorites - all gone".

That has been the status since at least 8 hours ago.

In the old program, Rewards, I could download a movie to keep for the whole week.  Nothing was ever gone less than 24 hours since dropped

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2 months ago

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XfinityAlfonso

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This is most likely attributed to that specific promotion or offer, not meant to be a reflection of all offers moving forward. Changing from "Xfinity Rewards" to Xfinity Membership" was done to provide a more inclusive and seamless experience for customers at every tenure tier. 

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2 months ago

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dmckaig

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You are not comprehending what I am saying

Can you tell me why movies that are available for download are extremely limited and are no longer available in less than 24 hours after being dropped?  This is not happening for just one offer.  I have tried to redeem similar offers (different movie) and have the same problem every time.  Can you answer that question?

Whoever is going to answer this can you please read through the dialog in this entire post and attempt to understand my issue

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2 months ago

XfinityVictor

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dmckaig  Can you please share the movie titles you are referring to?

 

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2 months ago

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dmckaig

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American Sniper for one.  I don't remember all the previous ones

And the GrubHub gift card

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2 months ago

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dmckaig

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2 months ago

Why were my comments deleted?

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user_2yyzsw

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5 hours ago

I completely agree. I check on Thursdays when I get up and the benefits are already 'gone' for the week. There is no way to take advantage of the free movies, gift cards, etc. Not sure what time they are released and how many are even available (must not be many), but the program is no longer beneficial. 

(edited)

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XfinityThomasC

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@user_2yyzsw Some benefits expire and have varying expiration dates to make for new perks, discounts, and exclusives. Go to My redeemed benefits for expiration details on perks you've already redeemed. 

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5 hours ago

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user_2yyzsw

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Yes, but the good perks are gone before most of us see them. This isn't about an expiration date. 

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5 hours ago

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XfinityThomasC

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@user_2yyzsw a great place to share this feedback is https://www.xfinity.com/support/svp-contact-form. We love to learn how our customers feel about the products and services we provide. If there is a way to improve Comcast listens. In the meantime we can submit a support ticket to have this looked into. Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
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4 hours ago

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user_2yyzsw

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Thank you. I submitted feedback on the form above. 

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4 hours ago

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XfinityThomasC

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3.5K Messages

@user_2yyzsw You're welcome! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 hours ago

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