May I ask a question?

I receive the following message, Can I confirm is this message true ? You need to come to my home to fix it,is it right?
Hi Wen, it's Xfinity Assistant following up to remind you of an issue affecting your Xfinity Internet and Video services at [Edited: "Personal Information"]. It may be causing slower internet speeds and connection problems and a technician will need access to your home to fix it.

Please schedule a free technician appointment.
1 - Yes, let's schedule
2 - Not right now

Txt help or stop