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Zulu61
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2 Messages

Thursday, July 23rd, 2026 11:53 PM

manually push the Peacock activation banner

I am an Xfinity Internet customer with verified Platinum Rewards status.  Today I received an email stating Peacock Premium is included with my tier. However, my Xfinity Rewards dashboard has zero history under 'My Activity,' and the 'Get Peacock Premium' tile is entirely missing. The direct activation link throws an account ineligible error. Standard troubleshooting fails. Please have an administrator check my account entitlements and manually push the Peacock activation banner to my profile.

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2 days ago

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XfinityAlfonso

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2.7K Messages

2 days ago

Hello Zulu61 we appreciate you reaching out here via our Xfinity Forums with these questions on Peacock Premium! There are several ways that customers can get Peacock Premium, and may already have this active. Have you had an opportunity to check directly on Peacock for an already active service? Peacock Forgot Login

 

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Zulu61

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Well, if it is active I'd presume it would show in my account as active which it doesn't.  Also no, I didn't check Peacock directly or forget my log in I have never had one. As I said I received an email and after clicking the link and then following multiple ways to activate, all I get is error messages now telling me I am not eligible.  Could someone please have an administrator check my account entitlements and manually push the Peacock activation banner to my profile.

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2 days ago

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XfinityAlfonso

Official Employee

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2.7K Messages

Depending on how/when the Peacock service was activated, it may not fully reflect on the Subscriptions page, which is why we ask you to check first just in case.

 

We are happy to help in reviewing your account and assisting with getting Peacock all situated for you.  Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

XfinityCliff

Official Employee

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446 Messages

2 days ago

Thank you for taking the time to follow up and share your experience. We completely understand your concerns, and we appreciate your understanding regarding the clarification provided.

Your feedback is valuable, and we will ensure it is shared with the appropriate team for review. Thank you again for your patience and for being part of the Xfinity community. We hope you have a wonderful weekend, and please don't hesitate to reach out if there's ever anything else we can help with in the future.  We're available 7 days a week from 6am-1am ET.

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