Making first post per instructions

Question

Per the instructions in other posts for several dozen people with my same issue, I am creating my first post so that I can then direct message support (I am trying to cancel part (not all) of my services through Xfinity).  I have been trying to schedule a callback for the last week, and receive an error message every time.

XfinityAirelle · Answer

user_4owe5y Hi there! Sorry that you have had trouble getting your services adjusted. Our team is happy to help. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

Customer Service

user_4owe5y

Making first post per instructions

XfinityAirelle

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