Making a post to get access to direct messaging

@user_11gejm 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.

Please see this post about direct messaging the support team;

https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   

Please post the nature of your issue in detail right here, but be sure to exclude any personal information.

Your topic was moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. A representative will reply to you here shortly.