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user_11gejm
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Monday, November 17th, 2025 8:34 AM

Making a post to get access to direct messaging

Posting making a post to get access to direct messaging to Xfinity customer service, since users have to post publicly before that function becomes available.

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4 hours ago

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EG

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114.5K Messages

15 hours ago

@user_11gejm 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   


Please post the nature of your issue in detail right here, but be sure to exclude any personal information.

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user_11gejm

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Ok sure thing - I am in Asia for the next two months and need to cancel my Xfinity internet plan as I have switched ISPs.

I don't need to move service or pause it. Just need to cancel it and cannot call the number without being charged international calling rates.  I also cannot go to an Xfinity store as I don't think there are any in Shanghai. I can have my friend go to my house to retrieve any hardware required to be returned. 

Please advise.

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5 hours ago

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EG

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4 hours ago

Your topic was moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. A representative will reply to you here shortly.

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XfinityDilary

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2.8K Messages

4 hours ago

 

Thanks for posting on our Community Forums for assistance, user_11gejm. We'd like to help with any service concerns. 
 
Please be advised, sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. We recommend you create a public post first. This helps other members of the community with similar issues to interact and find the answers they need. Once we have a public post created, we can ask you to send a direct message if needed. Please refer to the link provided above for more information on our guidelines.
 
How can we be of assistance? 

 

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