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user_3fu0se
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Visitor

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1 Message

10/07/2026 12:43 AM

making a post so i can direct message to cancel internet

same as subject, i am filling this out because description needs to be 20 characters.

Question

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Updated 

9 hours ago

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EG

Expert

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121.9K Messages

9 hours ago

Moved here.

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Again

Expert

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35K Messages

9 hours ago

@user_3fu0se 

P

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
  
 Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.

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XfinitySean

Official Employee

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1.1K Messages

9 hours ago

Hi user_3fu0se, thanks for reaching out! We'll be sorry to see you go, but we can definitely help with getting your account squared away! I see that you've already sent a direct message our way. Please keep in mind that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future, we ask that you refrain from sending Direct Messages until invited to do so. No worries this time around though! I'll meet you in private, so we can keep your information secure. Talk to you soon!

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